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    Digital economy push offers hope for multiple players: Mastercard

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    Indian Bank to hold vostro A/cs of 3 Sri Lankan banks

    Indian Bank expands digital offerings under ‘Project WAVE’ initiative

    India records over 23 billion digital payments worth Rs 38.3 lakh crore in Q3

    Cabinet approves promotional incentives worth Rs 2,600 crore for Rupay debit cards, low value UPI transactions

    RBI response sought on PIL seeking uniform banking code for forex transactions

    Reserve Bank of India puts on hold NUE licensing

    Fresh KYC process can be done through video, says RBI

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    Bonds out, Adani Group looks for new ways to refinance ACC, Ambuja M&A loans

    Bonds out, Adani Group looks for new ways to refinance ACC, Ambuja M&A loans

    Our loans to Adani Group are secure: JK Bank

    Standard Chartered stops lending against Adani dollar bonds amid volatility

    Axis Bank enters into revised pact with Max Financial Services for acquiring additional 7% stake in Max Life

    Axis Bank says exposure to Adani Group at 0.94 pc of total loans

    SBI says further financing to Adani projects to be evaluated on merit

    SBI says further financing to Adani projects to be evaluated on merit

    Bank of Baroda says reduced exposure to Adani Group in two years, no concern on asset quality

    Bank of Baroda says reduced exposure to Adani Group in two years, no concern on asset quality

    Our loans to Adani Group are secure: JK Bank

    Our loans to Adani Group are secure: JK Bank

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    Thousands of orphans will get opportunity to study at DU free of cost: VC

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    AISHE 2020-21: Enrolment of Muslim students for higher education decreases to 4.6%

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    IGNOU launches PG diploma Journalism; course available in three languages

    UPCON and Jadooz to set up edutainment centres called ‘Magic Rooms’ in rural Uttar Pradesh

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    Entry of foreign varsities in India will lead to healthy competition: Private Universities’ VCs

    Gender gap in undergraduate programmes widens, gains of last few years lost to pandemic: AISHE Report

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    Our loans to Adani Group are secure: JK Bank

    Standard Chartered stops lending against Adani dollar bonds amid volatility

    Axis Bank enters into revised pact with Max Financial Services for acquiring additional 7% stake in Max Life

    Axis Bank says exposure to Adani Group at 0.94 pc of total loans

    Bank of Baroda says reduced exposure to Adani Group in two years, no concern on asset quality

    Bank of Baroda says reduced exposure to Adani Group in two years, no concern on asset quality

    Our loans to Adani Group are secure: JK Bank

    Our loans to Adani Group are secure: JK Bank

    SBI sees 14%-15% corporate credit growth in FY23

    SBI, BoB say Adani exposure within limits, payments on track

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    Indian Bank expands digital offerings under ‘Project WAVE’ initiative

    India records over 23 billion digital payments worth Rs 38.3 lakh crore in Q3

    Cabinet approves promotional incentives worth Rs 2,600 crore for Rupay debit cards, low value UPI transactions

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TTBS cloud-telephony Smartflo boosting BFSI operations across the country to accomplish financial inclusion goals

To contribute effectively to this drive toward financial inclusion, the Indian BFSI sector left no stone unturned and came up with innovative and tech-based interventions continuously.

Prashant Dwivedi by Prashant Dwivedi
November 16, 2022
in BFSI, Enterprise, Technology
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TTBS cloud-telephony Smartflo boosting BFSI operations across the country to accomplish financial inclusion goals
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India’s commitment to bringing every person living within the boundary under the cover of banking and financial services benefitted greatly from global technological advancements. To contribute effectively to this drive toward financial inclusion, the Indian BFSI sector left no stone unturned and came up with innovative and tech-based interventions continuously.

However, the pace of adoption and upgradation of technology was not as per the industry’s expectation. It was specifically encountering challenges on the consumer communication front due to the rising number of consumers. Tata Tele Business Services (TTBS), a leading provider of connectivity and cloud solutions, offered the sector much-needed help with its feature-rich cloud-telephony facility and boosted its digitalisation. With this service, TTBS boosted the digital transformation of the sector while enhancing consumer experience and increasing operational efficiency.

Smartflo cloud-communication suite by the company empowers the BFSI industry to scale up the business while ensuring intelligent call routing and monitoring. As the company’s products are flexible and scalable, it allayed the scaling-related worries of the sector. Even with a sudden influx of consumers, it can handle operations smoothly while ensuring quality and timely services for all. Additionally, it made it possible for business personnel to securely place and receive calls from any location and on any cloud-connected devices. This has facilitated the industry’s efforts to come close to consumers and provide them assistance throughout the year. The high-performing personalised services proved to be a boon for the sector, allowing consumers to communicate with select employees without any disruption. As a result, positive feedback was received, including no missed calls, increased agent productivity, thorough analysis, and smooth quality monitoring. This has increased business opportunities and helped the industry in boosting its bottom line.

The industry was also looking for a solution to improve business intelligence. The cloud- based services of TTBS helped the industry in data collection, storage and analysis. With such data-driven insights, the industry has become able to identify the areas demanding attention and improve its services to ensure the utmost consumer satisfaction. The company with its Cloud and SaaS solutions offered a range of cloud communication, cyber security, and collaboration solutions. With 128-bit encryption and MFA-based logins, the company boosted its security system, completely shielding the industry and consumers from any cyber threat. To put it briefly, TTBS has fuelled financial inclusion in the nation with its innovative solutions.

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